Terms of Service

Last updated: 22 September 2025

By placing an order with Nini Amsterdam, you agree to these Terms of Service.

1. Identity

Nini Amsterdam
Email: support@nini.amsterdam
VAT: NL003161230B73
Production partner: Italy.

2. Scope

These terms apply to every order placed via our webshop.

3. Product & Personalisation

• Our blankets are made to order and personalised based on the details you provide (e.g., name, birth date/time, weight).

• Please ensure your personalisation details are accurate; we produce exactly what you submit.

• Minor colour or weave variations are inherent to jacquard craftsmanship and are not considered defects.

4. Prices & Taxes

• Prices are shown in euros and include VAT for EU customers.

• For deliveries outside the EU, import duties/taxes/fees (if any) are payable by the recipient unless expressly stated otherwise.

5. Ordering & Payment

• Payment is due at checkout via the available methods.

• Production begins after successful payment confirmation.

6. Production & Delivery

• We weave every Monday and dispatch every Friday (UPS).

• Orders placed Monday–Thursday (until 23:59 CET/CEST) enter production the next Monday and ship that week’s Friday.

• Orders placed on or after Friday enter production the following Monday and ship the Friday after.

• Transit times are indicative; delays caused by carriers, customs, weather or similar are outside our control.

7. Right of Withdrawal & Returns

• Personalised products are exempt from the EU right of withdrawal (Directive 2011/83/EU; Dutch Civil Code 6:230p).

• Therefore no returns or exchanges are possible for personalised blankets, except in the case of defect or damage on arrival.

• If we offer non-personalised items, they carry a 14-day cooling-off period; items must be unused and in original condition.

8. Defects, Damage & Personalisation Errors

• Report transport damage or defects within 14 days of delivery with clear photos to support@nini.amsterdam.

• Remedy will be repair, replacement or refund, as appropriate and reasonable.

• If a personalisation error is demonstrably ours, we will remake or repair at no cost.

9. Liability

• Our liability is limited to direct damages and, in any event, to the invoice value of the relevant order, to the extent permitted by law.

• We are not liable for consequential damages or delays due to force majeure (e.g., carrier strikes, customs delays, extreme weather).

10. Intellectual Property

• All designs, photographs and texts are the property of Nini Amsterdam and may not be used without prior written permission.

11. Data Protection

• We process personal data in accordance with our Privacy Policy (GDPR). Please see our Privacy page for details and your rights.

12. Governing Law & Jurisdiction

• These terms are governed by Dutch law.

• Disputes will be submitted to the competent court in the Netherlands.

Contact: support@nini.amsterdam