Policies
Terms of Service
Last updated: 22 September 2025
By placing an order with Nini Amsterdam, you agree to these Terms of Service.
1. Identity
Nini Amsterdam
Email: support@nini.amsterdam
VAT: NL003161230B73
Production partner: Italy.
2. Scope
These terms apply to every order placed via our webshop.
3. Product & Personalisation
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Our blankets are made to order and personalised based on the details you provide (e.g., name, birth date/time, weight).
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Please ensure your personalisation details are accurate; we produce exactly what you submit.
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Minor colour or weave variations are inherent to jacquard craftsmanship and are not considered defects.
4. Prices & Taxes
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Prices are shown in euros and include VAT for EU customers.
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For deliveries outside the EU, import duties/taxes/fees (if any) are payable by the recipient unless expressly stated otherwise.
5. Ordering & Payment
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Payment is due at checkout via the available methods.
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Production begins after successful payment confirmation.
6. Production & Delivery
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We weave every Monday and dispatch every Friday (UPS).
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Orders placed Monday–Thursday (until 23:59 CET/CEST) enter production the next Monday and ship that week’s Friday.
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Orders placed on or after Friday enter production the following Monday and ship the Friday after.
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Transit times are indicative; delays caused by carriers, customs, weather or similar are outside our control.
7. Right of Withdrawal & Returns
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Personalised products are exempt from the EU right of withdrawal (Directive 2011/83/EU; Dutch Civil Code 6:230p).
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Therefore no returns or exchanges are possible for personalised blankets, except in the case of defect or damage on arrival.
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If we offer non-personalised items, they carry a 14-day cooling-off period; items must be unused and in original condition.
8. Defects, Damage & Personalisation Errors
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Report transport damage or defects within 14 days of delivery with clear photos to support@nini.amsterdam.
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Remedy will be repair, replacement or refund, as appropriate and reasonable.
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If a personalisation error is demonstrably ours, we will remake or repair at no cost.
9. Liability
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Our liability is limited to direct damages and, in any event, to the invoice value of the relevant order, to the extent permitted by law.
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We are not liable for consequential damages or delays due to force majeure (e.g., carrier strikes, customs delays, extreme weather).
10. Intellectual Property
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All designs, photographs and texts are the property of Nini Amsterdam and may not be used without prior written permission.
11. Data Protection
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We process personal data in accordance with our Privacy Policy (GDPR). Please see our Privacy page for details and your rights.
12. Governing Law & Jurisdiction
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These terms are governed by Dutch law.
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Disputes will be submitted to the competent court in the Netherlands.
Contact: support@nini.amsterdam